FAQ
About Our Products
Q: Are all your products vegan?
A: Over 80% of our curated collection is vegan, cruelty-free, and paraben-free. A small number of products contain beeswax or lanolin (animal-derived ingredients), which are clearly marked with a disclaimer on each product page. We're committed to transparency so you can make informed choices that align with your values.
Q: Are your products cruelty-free?
A: Yes! 100% of our products are cruelty-free. We never test on animals, and we only work with suppliers who share our ethical standards.
Q: What does "clean beauty" mean for Omorfia Glow?
A: Clean beauty means formulations free from harmful parabens, with a focus on botanical ingredients, ethical sourcing, and transparency. We prioritize products that are as good for your skin as they are for your conscience.
Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated with sensitive skin in mind, featuring soothing ingredients like aloe, chamomile, and cucumber. However, we always recommend patch-testing new products on a small area first, especially if you have known sensitivities. Check the full ingredient list on each product page.
Q: Where are your products made?
A: Our curated beauty and skincare products are made in North America with clean, conscious ingredients. We prioritize quality, safety, and ethical manufacturing practices.
About Omorfia Glow
Q: What does "Omorfia" mean?
A: Omorfia (ομορφιά) is the Greek word for "beauty." Our brand is rooted in the timeless beauty traditions of Greece, celebrating purity, elegance, and rituals that have defined skincare for centuries.
Q: Are you launching your own Greek-crafted skincare line?
A: Yes! We're currently developing our signature collection featuring authentic Greek ingredients like wildcrafted botanicals from the islands, olive leaf and fruit extracts, marine minerals from the Aegean Sea, and herbal traditions passed down for generations. Until our house-blend formulations are ready, we're curating a premium collection that reflects our values: clean, elegant, effective, and timeless.
Q: How can I stay updated on your Greek-crafted line launch?
A: Subscribe to our email list at the bottom of any page to join our inner circle! Members receive early access to product launches, behind-the-scenes progress, exclusive previews, priority access to limited releases, and special offers reserved only for our founding supporters.
Ordering & Shipping
Q: How long does shipping take?
Most orders are delivered within 5-10 business days for domestic (US) shipments. International orders typically take 10-21 business days depending on your location. Please note that since some items ship from different fulfillment centers, you may receive multiple shipments with separate tracking numbers.
Q: Do you ship internationally? A: Not at this time but we are working with several parties to bring our goods all over the world!
Q: What's your return policy? A: Please visit our Refund Policy page for complete details on returns, exchanges, and refunds.
Q: My order contains multiple products - will they arrive together? A: Some items in our collection are sourced from multiple specialized suppliers to ensure the highest quality standards. As a result, products may ship separately from different fulfillment centers and arrive at different times. You'll receive tracking information for each shipment.
Q: How can I track my order? A: Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
Product Usage & Recommendations
Q: How do I choose the right shade for my skin tone? A: Each product page includes shade descriptions to help you find your perfect match. For foundations and concealers, we recommend:
- Fair to Light: Beachy, Bella
- Light to Medium: Almond, Bali
- Medium to Deep: Mesa
If you're between shades or unsure, our customer service team is happy to help! Support@omorfiaglow.com
Q: Can I use multiple products from your collection together? A: Absolutely! Our products are designed to work beautifully together. Many of our product descriptions include "Pro Tips" for layering and combining products for maximum results.
Q: How should I store my products? A: Store products in a cool, dry place away from direct sunlight. Some products (like our Rose Quartz Roller or certain eye creams) can be refrigerated for an extra cooling, de-puffing effect!
Q: What's the shelf life of your products? A: Most unopened products have a shelf life of 2-3 years. Once opened, we recommend using within 12 months for optimal freshness and efficacy. Check individual product packaging for specific guidance.
Skincare Routines
Q: What's a basic skincare routine for beginners? A: Start with these essentials:
-
Cleanse
- Morning and night (try our Vitamin C Cleanser or Kale Face Cleanser)
-
Treat
- Apply serum (like our Hyaluronic Acid Serum)
-
Moisturize
- Lock in hydration (Essential Moisturizer or Hyaluronic Moisturizer)
-
Protect
- SPF during the day (always!)
Q: How do I layer serums and oils? A: Apply products from thinnest to thickest consistency:
- Water-based serums first (Hyaluronic Acid Serum)
- Oil-based serums next (Anti-Aging Rose Gold Oil)
- Moisturizer last to seal everything in
Q: Can I use your products if I'm pregnant or nursing? A: While most of our products use gentle, botanical ingredients, we always recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or while nursing.
Contact & Support
Q: How can I contact customer service? A: You can contact us at Support@omorfiaglow.com!
Q: Do you have a physical store? A: We're currently an online-only boutique, allowing us to offer premium products at accessible prices by eliminating retail overhead.
Q: Can I change or cancel my order? A: Please contact us immediately at support@omorfiaglow.com if you need to modify or cancel your order. Once an order has shipped, we cannot make changes, but our return policy will apply.